Privacy Policy & Refund Policy

Return, Replacement & Refund Policy

Thank you for shopping with Connecting Point. This policy applies to all orders placed through our online store.

1. Manufacturer Warranty

  • All products sold on our website come with direct manufacturer warranty only.
  • Warranty service, repair, or replacement is handled exclusively by the respective brand/manufacturer.
  • Customers must contact the authorized service center for any warranty-related support.
  • Our team will assist with service-center information if required.

2. Return & Replacement Eligibility

We accept return or replacement requests only under the following verified conditions:

a. Product Damaged During Delivery

  • If your product arrives damaged, broken, or physically defective, you must report it within 24 hours of delivery.
  • Unboxing video and clear photos of the damage are mandatory for processing.
  • Once verified, we will arrange a replacement.

b. Manufacturing Defect

  • If you suspect a manufacturing defect, the product will undergo verification by the manufacturer/brand.
  • Replacement or refund will be processed only after the manufacturer officially confirms the defect.
  • Depending on the brand policy, the product may be repaired instead of replaced.

3. Refund Conditions

Refunds are approved only when:

  • The product cannot be replaced due to stock unavailability AND
  • The manufacturer confirms the defect or approves refund

Once approved, the refund will be issued to your original payment method within 5–7 working days.

4. Non-Returnable / Non-Refundable Items

The following items cannot be returned or refunded unless they arrive damaged:

  • Products that have been installed, used, or tampered
  • Items without original box, accessories, or serial numbers
  • Software, licenses, consumables
  • Products returned without valid proof of damage or verification
  • Damage caused by improper installation, power issues, or customer mishandling

5. Return Requirements

To process your return or replacement smoothly, please ensure:

  • Product is returned in original condition
  • All accessories, manuals, packaging, and invoice are included
  • No physical damage caused after delivery

6. Courier Damage Claim Rules

  • Damage must be reported within 24 hours with proof.
  • Courier damage claims need time for verification and approval.
  • Claims without unboxing video will not be accepted.

7. Final Approval

All return, replacement and refund decisions depend on:

  • Courier inspection report
  • Manufacturer verification
  • Internal quality-check approval

The manufacturer’s confirmation will be considered final.

Effective Date: [2025-03-15]

At ConnectingPoint.in, we are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or interact with our website.

1. Information We Collect

We collect different types of information to provide and improve our services. The types of information we may collect include:

A. Personal Information

  • Name
  • Email Address
  • Phone Number
  • Payment Information (for services or transactions made via the website)
  • Other Identifiable Information that you provide when filling out forms or contacting us.

B. Non-Personal Information

  • IP Address
  • Browser Type
  • Device Information
  • Location Data (if you enable location tracking)
  • Cookies and other tracking technologies that help us improve user experience.

2. How We Collect Information

We collect information from you when:

  • You fill out forms on the website (e.g., contact forms, subscription forms).
  • You interact with our website through browsing, registrations, or logins.
  • You use cookies and other tracking technologies while interacting with the site.
  • You make inquiries, submit feedback, or engage in customer support.

3. How We Use Your Information

We use the information we collect to:

  • Provide and deliver the services you request.
  • Respond to customer service inquiries and provide support.
  • Process transactions and manage your account.
  • Improve our website, services, and user experience.
  • Send promotional or marketing communications (with your consent).
  • Personalize your experience on our site.
  • Ensure compliance with legal obligations and resolve any disputes.

4. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience, analyze site traffic, and improve our services. Cookies are small files stored on your device that help us remember your preferences or past actions.

You may disable cookies through your browser settings, but this may limit some features on our website.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data under the following circumstances:

  • With trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you.
  • To comply with legal obligations, regulations, or to respond to legal processes.
  • In the event of a business merger, acquisition, or transfer, your information may be transferred as part of the transaction.

6. Data Security

We take the security of your personal information seriously and implement a variety of security measures, including encryption, firewalls, and secure servers, to protect your data. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. If you wish to delete your data, please contact us using the details below.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete data.
  • Deletion: You can request the deletion of your personal data under certain circumstances.
  • Opt-out: You can opt-out of receiving marketing communications at any time.

To exercise these rights, please contact us at the information below.

9. Children’s Privacy

We do not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have collected personal data of a child under 13, we will take steps to delete such information.

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated. Please check this page regularly for any updates.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

13.Data Deletion

If the customer wants to delete the account details, send an email to info@connectingpoint.in with the following information:

  • Account user name
  • Registered email ID
  • Mobile number
  • Reason for deletion

After receiving the customer’s details and reason, a notice email will be sent to the registered email ID. Once we receive final confirmation from the customer within 24 hours, the complete account details will be deleted. This data will not be restored. If the customer wants to create a new account, they must do so by registering again. We do not store any backup data, and all data will be removed from our server.

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